Accessibility Statement

Park House Hotel has been welcoming visitors for many years, and we continue to take pride in offering hospitality that meets the needs of all our guests.

We recognise that expectations and requirements have changed over time, and we are committed to ensuring that everyone enjoys a comfortable and accessible stay with us.

As a listed manor house dating back to 1699, there are naturally some challenges in providing full accessibility. Nevertheless, we have taken steps to make the hotel as accessible as possible while preserving its unique heritage and character.

Due to our building’s heritage, full step-free access to all rooms cannot be guaranteed. We kindly ask guests when making an enquiry or reservation, to let us know any requirements or additional assistance you may need. This allows us to make suitable arrangements in advance and ensure the best possible experience during your stay where able to do so.

On Arrival at Park House Hotel

• Our Car Park is in front of the reception entrance, the first left turn from Silvermere Park
• The Car Park is flat and level
• Disabled Bays are available in the car park
• There is an Automatic Door from the Car Park into the Hotel.
• You may park at the front entrance of the canopy to drop off luggage or passengers; it is then a small distance from our canopy to the hotel
• For weddings and events, there is accessible ramp access at our Function Entrance
• A porterage service is available for help with luggage
• If arriving by train, we can order a taxi for guests with advance notice

Checking In

• There is access to reception on the ground floor with no steps or ramps
• The reception desk may be too high for those in a wheelchair; if this is the case, an alternative table can be provided
• We do not have a hearing loop at reception

The Ground Floor

• Our Restaurant is on the ground level, and the lounge bar area can be accessed via ramp
• Access to our front garden can be provided via the Dobson Suite ramp; please speak to our team for more information and directions
• The bar may be too high for those in a wheelchair; if this is the case, waiter service will be offered
• Our breakfast area has step-free access
• Seating arrangements can be discussed with our team to help meet individual requirements.
• Accessible toilet facilities are available on the ground floor near our Garden Suite

Bedrooms

• We have 1 lift at our property that services parts of our hotel; however, many of our rooms do not have step-free access. Please do contact us in advance if step-free access is required so our team can assign you a suitable room
• Bedrooms are across 3 floors and our cottages. These floors do contain stairs to some rooms; therefore, please make clear at the time of your reservation that you would require level access to your bedroom.
• We do not currently have a fully accessible bedroom. However, we do have one bedroom with wider doorways, a lowered bath and handrails to assist guests with mobility requirements.
• Bedroom lighting is at different light levels
• Non-feather or synthetic pillows are available on request
• The fire alarm is audio only however, systems have been put in place to ensure the safe exit of all guests in the case of an emergency. If you have any concerns on this issue, our Duty Manager will be pleased to talk to you about these procedures.

Dining areas

• Most diets can be catered for by prior arrangement
• A table near the door in the dining room can be arranged for easy access
• Some of our chairs are non fixed in the dining room
• A large print menu is available on request.

Other Information

• Guide dogs are welcome (no supplement charge is applied to guide dogs in bedrooms)
• Reception is manned 24 hours a day
• Room service is available to any guests wishing to have meals in their rooms
• The hotel has no signs or literature in Braille

Training

All team members have carried out a disability awareness course providing a service of equality.’ The course aims were to:

• Increase general awareness by exploring the attitudes and behaviour that impact on society’s perceptions of disabled people.
• Give a deeper understanding of the barriers that prevent disabled people from receiving a service of equality
• Improve communication skills, thereby enhancing customer care.
• Raise awareness of the Disability Discrimination Act 1995 and the duties imposed on service providers.

This course has enabled us to incorporate into our own induction and training programme greater awareness and skills for providing hospitality to any guest with specific needs.

If you have any questions, or would like this information in an alternative format, please contact us on 01952460128

We look forward to welcoming you at Park House Hotel.

Kind regards,

The Park House Hotel Team

Updated September 2026

All content copyright © 2026 Park House Hotel